How to Monitor Bar Employees

A major part of bar employees’ duties includes interacting, engaging, and monitoring customers who visit the bar. These duties are also important to keep the bar operational. This makes it important to monitor your bar’s employees.

Fortunately, you can easily monitor your bar’s employees using an employee monitoring software like Wolfeye. These software are customizable and can provide you insight into performance metrics that are relevant to your employees.

This article talks in more detail about how to use monitoring software to monitor bar employees.

How to Monitor Bar Employees

If you’re looking to monitor your bar’s employees, you can start by doing the following:

Schedule Periodic Check-Ins and Meetings

Regular meetings between managers and staff are a great way to share updates, listen to problems, and offer direction. Holding these meetings helps keep the feedback loop open and promotes a positive work environment for both managers and employees.

When held on a regular basis, these meetings can alleviate some of the stress associated with annual reviews while also reassuring management and employees that they are on the same page.

Establish Objectives

Managers need to monitor key performance indicators (KPIs) to determine the progress their employees are making to achieve the goals they’ve set for them.

The most up-to-date monitoring software can provide in-depth analytics for every employee, allowing you to draw meaningful conclusions.

Some examples of these metrics are the number of tables served, the speed of table turnover, the number of specials sold per table, and the level of customer satisfaction as measured by reviews.

If a worker is not only meeting but also exceeding their goals, you should select the appropriate ways to reward them.

Add a Break Room Dashboard

The break room is a great place to put up a performance dashboard so that workers can see how they’re doing compared to colleagues. As the manager, you need to make sure you check and update this dashboard display every week.

For restaurants and bars, you can assign categories to each position. Server statistics should include the number of tables serviced, turnover rates, customer satisfaction, and favorable ratings.

Kitchen employees should have their own KPIs, such as the time it takes to deliver food to the table, the number of dishes returned, and preparation times.

Making this chart public will encourage responsibility and display everyone their current status at any given time. It will highlight their areas of weakness and provide them with tools to improve their performance.

A good way for management to show the team that they are committed to personal accountability and expect great things is to put themselves on these charts.

Implement Employee Monitoring Software

Regular goal-setting and performance reviews are great ways to keep staff motivated, but software that tracks their output can give more concrete information to back them up.

It is essential to look for a platform that offers the monitoring information that you require while also protecting your employees’ privacy.

These technologies are great for increasing productivity since they show managers and employees exactly where the problems lie and how to fix them. Choose an employee monitoring tool that reflects your company’s work and success metrics.

Create a Performance-Based Culture

A culture that is built on performance will ensure that your staff continues to work at their highest potential since they are aware that the better they perform, the greater the likelihood that they will receive rewards.

How to Properly Implement Monitoring Tools

Implementing employee monitoring in a firm can be a tough process for both the employees and the managers of the organization.

There are a lot of dynamic components that must be carefully considered, such as how to make sure employees understand why monitoring is necessary while also protecting their privacy and other personal details.

The following are some important things to address during the implementation process: 

Communication Failure

Not giving enough information when introducing monitoring can lead to confusion and concerns about the protection of employees’ personal data.

It is critical to explain the reasoning behind monitoring and the objectives of the organization. Failure to do so runs the risk of making workers suspicious of their employer’s motives and making them less receptive to monitoring.

It is essential to correctly announce the introduction of monitoring since it may affect future experiences with employee monitoring.

Lack of Transparency

Clearly stating what parts of the process, like internet traffic or keystrokes, would be monitored is crucial throughout the implementation stage.

Withholding or disclosing such information after monitoring has begun can harm the employer-employee relationship and erode employees’ trust in the company.

Therefore, it is important to let employees know in advance which monitoring features will be used.

Excessive Surveillance

The level of surveillance should be reasonable in relation to its goal. When managers monitor their employees too closely, it can make them feel like they’re under continual surveillance, which is bad for both their physical and mental well-being.

Excessive employee surveillance can lead to ethical issues between employers and employees.

Neglecting Employee Input

When implementing monitoring, it is essential to pay close attention to employee feedback and concerns. It is necessary to engage in open communication, answer inquiries, and listen to employees’ perspectives.

When designing monitoring rules, it is important to consider employee feedback to ensure fairness, reasonableness, and responsiveness to their requirements.

Lack of Policies and Guidelines

There can be a lot of room for misunderstanding and inconsistent results when implementing monitoring without well-defined rules and standards.

The goal, extent, and constraints of monitoring should be clearly defined in detailed policies. Outline proper conduct, acceptable use of business resources, and consequences for policy breaches. Workers need to know exactly what is expected of them.

Conclusion

So, while there are many ways you can adopt to monitor your bar’s employees, implementing employee monitoring software is the most objective method out there. Make sure to be aware of the risks of implementing monitoring software and address them during implementation.

Sources

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